Items purchased in BanditPet e-shop can be exchanged within 14 days of receiving the parcel. Items purchased online are exchangeable for alternative colors within 14 days of receipt so long as they are in an unused condition and in their original packaging. Returned goods should be returned by recorded or registered post addressed to our postal address, as we cannot be held responsible for losses on the postal system. Our postal address will be provided to you by our customer service.
If your item is faulty, we can either offer you a full value exchange or credit note or a refund. Please note that postage costs are not refundable. Refund is made to your account or card within 10 days of receiving items returned by you. We recommend that before you return your feeder, please send us an e-mail to inform us about the reason for your exchange or return and we will send you instructions of how to proceed.